Popular trading app Robinhood introduced Tuesday that it has launched round the clock phone assist to higher serve its ever-growing userbase, together with the hundreds of thousands of users who’ve signed as much as entry cryptocurrency investments.
Users of the app will now be capable of converse with a stay customer support consultant 24 hours a day, seven days per week, no matter holidays. The firm said the 24/7 assist line is a part of a broader effort to broaden reliability and accessibility, in addition to reply time-sensitive requests from its clients.
To entry the service, users can request a name by way of the Robinhood app and obtain a notification when they’re subsequent in line for a phone dialog. A Robinhood consultant will then provoke the decision.
Christine Brown, the chief working officer of Robinhood Crypto, informed Cointelegraph that the corporate is scaling up its customer support attributable to greater volumes and longer wait instances, that are attribute of huge exchanges. She stated her firm is dedicated to “resolving three major barriers to our financial markets,” together with financial, academic and emotional. On the emotional side, she defined:
“To overcome emotional barriers, we need to help everyone feel that they’re ready to become investors, that they belong, and that they’ll get the support they need when they need it. We hope providing 24/7 phone support will continue to break down these barriers.”
Brown confirmed that as of June, Robinhood had roughly 2,700 buyer assist employees members. The firm is on observe to develop its buyer companies unit by an element of two 1/2 this 12 months.
Customer service, or an absence thereof, has develop into a critical challenge for a lot of cryptocurrency merchants. As Cointelegraph just lately reported, 1000’s of Coinbase clients have been unable to reach customer support even after their accounts have been compromised. This challenge isn’t restricted to Coinbase, both.
Crypto change assist has been panned as uniformly dangerous largely as a result of buying and selling platforms are unable to scale their assist employees rapidly sufficient, particularly throughout bull markets. This challenge has additionally led to infrastructure overload during times of excessive quantity, leaving hundreds of thousands of merchants unable to entry their accounts once they want them most.
Robinhood’s initial public offering filing in July showed that the corporate had 18 million registered accounts, with $80 billion in belongings. Many of those users are drawn to Robinhood’s commission-free buying and selling companies, in addition to the benefit with which they’ll buy investments corresponding to shares and cryptocurrencies.
(This story has not been edited by CryptoNFT | Latest News Live and is revealed from a syndicated feed.)
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