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HomeNFTsRaribleRarible support and verification streamlined: get help in less than 72 hours!

Rarible support and verification streamlined: get help in less than 72 hours!

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In addition, the Rarible Support Team now has a devoted Twitter account @RaribleHelp that you may DM or tag in your tweet, which is able to mechanically create a support ticket. 🔥

By the Numbers

  • The buyer satisfaction rating — the speed of customers who’ve been happy with the support supplied by the Rarible crew — reached 86% in the final 30 days.
  • At the height time, the variety of support tickets exceeded 9,000 😱. The backlog has since been lowered by 90%.
  • Since then, the lifetime buyer satisfaction rating grew by +20% to 70%.
  • Efficient bug reporting and pipeline processes have additionally been established throughout the Marketplace Team, driving additional enhancements.
  • Verification functions will now be processed inside a 24–48 hour interval.
  • The course of has been streamlined and restructured to make it very straightforward to re-apply after being denied, and even edit the verification request.
  • Detailed how-tos and guides have been printed to cowl all verification-related questions
  • The Support Team has been structured to successfully allocate sources the place they’re want most, with the verification crew educated to deal with primary tech support queries and the tech crew to course of verification
  1. Include a hyperlink to your profile
  2. List your pockets sort and browser
  3. Provide an in depth description of the issue

The Rarible Support Team is right here to help create one of the best expertise potential for our rising group! We’d love to listen to from you when you have any concepts on find out how to additional enhance our Support service efforts.

You can e-mail us at [email protected], DM us @RaribleAssistance on Twitter, or take a look at our Helpdesk, which has nice sources with solutions to most of the commonest questions we obtain.

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(This story has not been edited by CryptoNFT | Latest News Live and is revealed from a syndicated feed.)

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