Since March 2021, the Support Team at Rarible has grown by 10 instances! The prolonged crew has closely invested in addressing the Rarible Community’s most urgent wants by way of creating FAQs, tutorials, and ZenDesk articles primarily based on group searches. By directing customers to related sources, the Team has been capable of tackle the overwhelming majority of requests.
In addition, the Rarible Support Team now has a devoted Twitter account @RaribleHelp that you may DM or tag in your tweet, which is able to mechanically create a support ticket. 🔥
By the Numbers
- The first response time (SLA) on Rarible at present sits is at 86%, which means that 86% of support tickets get a reply inside a brief 24–72 hours
- The buyer satisfaction rating — the speed of customers who’ve been happy with the support supplied by the Rarible crew — reached 86% in the final 30 days.
- At the height time, the variety of support tickets exceeded 9,000 😱. The backlog has since been lowered by 90%.
- Since then, the lifetime buyer satisfaction rating grew by +20% to 70%.
- Efficient bug reporting and pipeline processes have additionally been established throughout the Marketplace Team, driving additional enhancements.
Rarible’s verification system has now additionally been closely automated, which led to an optimized verification workflow and request processing instances.
- Verification functions will now be processed inside a 24–48 hour interval.
- The course of has been streamlined and restructured to make it very straightforward to re-apply after being denied, and even edit the verification request.
- Detailed how-tos and guides have been printed to cowl all verification-related questions
- The Support Team has been structured to successfully allocate sources the place they’re want most, with the verification crew educated to deal with primary tech support queries and the tech crew to course of verification
In order to deal with your support request as shortly as potential, embody as a lot data as potential concerning the concern you’re experiencing:
- Include a hyperlink to your profile
- List your pockets sort and browser
- Provide an in depth description of the issue
The Rarible Support Team is right here to help create one of the best expertise potential for our rising group! We’d love to listen to from you when you have any concepts on find out how to additional enhance our Support service efforts.
(This story has not been edited by CryptoNFT | Latest News Live and is revealed from a syndicated feed.)
#Rarible #support #verification #streamlined #hours